Exceptional circumstances call for exceptional responses, so in addition to taking protective measures as suggested by the World Health Organization, we have amended our travel policy.
We recognize and appreciate your trust in us, and we endeavor – now more than ever – to provide you with peace of mind when you choose to stay with us at Pelican Beach Resorts.
DEPOSIT POLICY
- Package bookings – To confirm your reservation a deposit of 50% is required at the time of booking with full payment to be received within 60 days prior to arrival.
- Room only bookings – 100% of reservation total is due at time of confirmation.
- Kindly note that the confirmation invoice reflects charges in US Dollars.
CANCELLATION POLICY
- Cancellations received within 30 days of arrival receive a full resort credit to be used towards a future stay within 12 months of original reservation date.
- Guests may cancel with a full refund anytime up to 45 days prior to arrival.
OUR HEALTH AND SAFETY COMMITMENT
- Health and safety officer on duty
- Wellness checkpoints for all incoming employees to ensure good health
- Detailed COVID-19 sanitation protocol training workshops for all employees
- COVID-19 training manual for department heads and staff
- Cleaning and Disinfecting: recurrent with emphasis on all high touch surfaces
- Hand antiseptic stations are provided around property
- Frequent sanitation protocols of kitchens and restrooms are strictly adhered to utilizing hospital grade products
- Rooms: hard surfaces, door handles, desks, tables, chairs, light switches, lamps disinfected daily
- Adequate physical distancing in all public areas and activity venues
- Hand wipes and sanitizers in all tour vehicles
- All vehicles are disinfected properly after passengers disembark and before new riders embark
- Check – Ins, tour and activity scheduling, and check outs are personalized
- Guest luggage are disinfected at time of arrival
- Private Transfers, Tours and Activities always available
